Privacy Policy | PR Home Security

1. Who we are

PR Home Security is a residential division of Infinitech, LLC that provides guidance, design, installation and support for residential security solutions, cameras, alarms, smart doorbells and WiFi in Puerto Rico. Our official website is prhomesecurity.com.

2. Information we may collect

We collect only the information reasonably necessary to respond to requests and provide our services. This may include:

Name, phone number, municipality and other contact information.
Information you choose to share about your property and the service that interests you.
Messages sent through forms, WhatsApp, phone or social media.
Basic browser information, such as IP address, general device type and pages visited, when a website provider processes it for security, operation or measurement.
Information related to an installation, proposal, invoice or support request if you become a customer.

We do not request security-system passwords, alarm codes, private recordings or complete financial information through this website.

3. How we use information

We may use your information to:

Answer questions and coordinate assessments.
Prepare recommendations, proposals and requested services.
Communicate about installations, support, maintenance or billing.
Improve the security, content and operation of the website.
Comply with legal, accounting or contractual obligations.

4. WhatsApp, social media and service providers

If you contact us through WhatsApp, Facebook or Instagram, that platform processes information under its own policies. We may also use hosting, forms, security, billing and storage providers needed to operate our services.

These providers should receive only the information reasonably necessary to perform their function. PR Home Security does not sell or rent your personal information.

5. Cookies, Analytics and similar technologies

The website uses technical functions needed to operate correctly, protect forms from abuse and measure performance. We use Google Analytics 4 to obtain statistics such as pages visited, visit duration, general device type and the channel through which someone reached the website. This helps us improve the content and understand which services generate interest.

Google Analytics may use cookies or similar identifiers and processes data under its own policies. We do not intentionally send passwords, alarm codes, private recordings or financial information to Analytics. You can limit cookies through your browser settings.

6. Retention and security

We retain information for as long as reasonably necessary to answer your request, provide services, maintain business records or meet legal requirements. We apply reasonable administrative and technical safeguards, but no transmission or storage system can guarantee absolute security.

7. Children

Our services are not directed to anyone under 18. We do not knowingly collect a minor's personal information without authorization from a parent or legal guardian.

8. Your choices and rights

You may request access to, correction of or deletion of personal information we maintain about you, subject to applicable legal or business obligations. See our data deletion instructions.

9. Changes to this policy

We may update this policy when our services or applicable requirements change. The current version will be posted on this page with its effective date.

10. Contact

For privacy questions or to exercise your rights, contact us:

Important: never send alarm codes, passwords, private recordings or financial information through a public form or an unsolicited message.